- CCLPEC provides lifetime after-sales service for all products we manufacture. The after-sales service begins after the completion of on-site installation.
- Every equipment we provide has a stainless steel nameplate with detailed after-sales contact information, allowing customer to get in touch with our service personnel at any time.
- Customer can contact our service staff by phone call, email and video conference at any time, we are delighted to solve your issue through our online support service.
- When CCLPEC’s core products such as marine loading arm, LNG loading arm, tower gangway were put into use for the first time, our engineer will provide on-site service in a timely manner.
- A complete set of accessories for matched products will be provided rapidly with a reasonable price.
- Within the warranty period, we are responsible for any damage that result from the equipment quality by providing free maintenance and repairing service.
- We will regularly contact customers to learn about equipment operation conditions. All the products we provide have after-sales documents.
- Our after-sales service personnel will quickly respond your specific needs within 24 hours, or send our maintenance team within 48 hours.
Email: firstname.lastname@example.org (for routine maintenance)
Tel.: +86-21-63177319 (for emergency maintenance)